05 · SMART BUILDING & COMMUNICATION
An IP PBX is a telephone system that manages internal calls and external lines over the computer network. We set up the IP PBX around the way you work, connect it to your existing lines and phones, and bring your employees outside the office into the same system.
WHAT IT DELIVERS
Employees make and receive calls on the same extension number: on an IP phone in the office, on a computer at home, or with an app on their mobile phone in the field.
Calls between locations run over the network as internal calls. Whichever branch a customer calls, the call is routed to the right person.
We set up the auto attendant, call groups, voicemail and after-hours routing rules to match your workflow.
Who called whom, how many calls went unanswered, how much each line was used? Reports and, where needed, call recordings come straight from the IP PBX.
SCOPE
Components we install in an IP PBX project:
PROCESS
We inspect the existing phone system, line types, number of extensions and cabling on site. We map with you the path a call follows from the moment it reaches your company until it is answered.
We configure the VLAN and priority (QoS) settings for voice traffic and check PoE capacity for the phones. Most voice quality problems come from the network, not the IP PBX.
The IP PBX, line connections, phones, extension numbering plan and routing rules are set up.
We move from the old system to the new one on a weekend or outside working hours. We test outbound calls, inbound calls, routing and emergency call scenarios one by one.
We train users and the system administrator and tie software updates to the maintenance plan.
TECHNICAL NOTES
Voice is far more sensitive to delay and packet loss than data. We keep voice traffic in a separate VLAN and mark it as priority (QoS) on the switches. For remote branches and remote workers, we choose the codec based on connection quality.
An IP PBX exposed to the internet with weak passwords can lead to high bills from unauthorized international calls. We do not expose the management interface, keep extension passwords strong, put international calling behind permissions and define rules that block suspicious traffic.
Call recordings are personal data. Informing callers about recording, who can access recordings and how long they are kept should be set by your organization’s policy under KVKK (Turkish Personal Data Protection Law No. 6698). We set up the IP PBX so you can apply these decisions: an information announcement, authorization and deletion by retention period. (Legal assessment is the responsibility of your organization’s legal counsel.)
LAYER
This service sits on layer 5 of the building and is designed together with the other systems on that layer.
Services on the same layer
BRANDS
FAQ
An IP PBX is a phone system that manages calls over the computer network. It brings internal calls, external lines, routing, voicemail and reporting into one system. Phones connect to a network cable or Wi-Fi instead of a separate telephone cable.
An analog PBX uses a separate line and cable for each phone; an IP PBX runs over your existing computer network. With an IP PBX it is much easier to add extensions, connect branches and bring remote workers into the system.
The cost depends mostly on the number of extensions, the number and type of lines, the features you need (call recording, call center, reporting) and the phone models. Whether existing phones and cabling can be reused also affects the total. We prepare an itemized quote after the site survey.
Yes. Analog phones can be connected to an IP PBX through FXS adapters or gateways. This lets you make the transition in phases, according to your budget, and replace phones over time.
They use their office extension numbers with an app (softphone) installed on a computer or mobile phone. We set up the connection over an encrypted, authorized structure, not by exposing the IP PBX to the internet. From our base in Ankara, we connect branches and sites across Türkiye to the same IP PBX.
A SIP trunk means getting phone lines from the carrier over an internet or data connection instead of a physical cable. Many simultaneous calls can run over the same connection, and the number of lines can be increased as needed.
