06 · CONSULTING & SUPPORT
Maintenance and support is a contracted service that keeps installed low-voltage (ELV) and network systems running through scheduled checks and responds when faults occur. We bring your camera, fire detection, access control, network and power systems into one maintenance plan and act as your single point of contact when something goes wrong.
WHAT IT DELIVERS
Disk health, battery condition, detector tests and log reviews are done on a schedule. Most problems are found during maintenance, before the system stops.
You do not call a different company for cameras, network and fire. We are your single point of contact for every system.
Which device is where, on which software version, and when does its warranty end? The inventory and the report of every maintenance visit keep these answers in one place.
Aging devices and support periods that are ending show up in the inventory in advance. You plan replacements around your budget, not around an emergency.
SCOPE
Systems and tasks we cover under a maintenance contract:
PROCESS
We inspect your systems on site and record the device inventory and existing faults. We start here for systems installed by another company too.
We set how often each system is serviced and which checks are done, based on the type of system and the manufacturer’s recommendations.
The contract states the scope, the visit schedule, how faults are reported and how parts replacement is handled.
We carry out planned visits and respond to faults on site or remotely. From our base in Ankara, we work at facilities across Türkiye.
After every maintenance visit we share a report of the work done, findings and recommendations.
TECHNICAL NOTES
Scheduled maintenance is a planned check done while the system is running; its purpose is to prevent faults. Fault response happens when something has stopped. A company that is only called for faults has to learn the system from scratch every time. A maintenance contract combines both in the same team and the same records.
Maintenance does not always start with a newly installed system. At Nata Vega Mall, we took over the existing Pelco camera system running on site and began responding to its faults; on the same project we also installed and reconfigured the active devices on the 2,500-point network. With a system taken over, the first task is inventory and documentation: a system without drawings and a device list cannot be maintained properly. Missing documents are completed at this stage, and later maintenance runs from these records.
For life safety systems such as fire detection, maintenance frequency and test scope are set by the applicable regulations and the manufacturer’s instructions. We record test results and help you keep them in a form that can be presented at inspections.
LAYER
This service sits on layer 6 of the building and is designed together with the other systems on that layer.
Services on the same layer
BRANDS
FAQ
It depends on the type of system, how heavily it is used and the manufacturer’s recommendations. For many systems, one or two scheduled maintenance visits a year are common. For life safety systems such as fire detection, the applicable regulations and manufacturer instructions apply.
We define the scope together. It usually includes scheduled maintenance visits, fault response, software updates, inventory tracking and maintenance reports. The contract states clearly which systems are included and how parts replacement is handled.
Scheduled (preventive) maintenance is planned and aims to prevent faults; fault response happens when the system has stopped. Regular maintenance reduces unplanned faults and the time the system is down.
Yes. We first record the system’s inventory and current condition, then prepare the maintenance plan.
They can be included in the scope. In that case, the warranty, vendor support and license expiry dates of your devices are kept in the inventory, and renewals are planned before they are due. The licenses and products needed for renewal can also be supplied.
